Delivery and Payment

Nemo.am carries out deliveries for orders starting from 4,900 AMD.

Within Yerevan, delivery is free of charge for orders of 9,900 AMD or more.
For orders below 9,900 AMD, the delivery cost is 700 AMD ,except for remote districts, in which case an additional 1,000 AMD is charged for delivery.

Nemo.am also offers Express Delivery, where the customer pays only for the purchased items, and the delivery fee—depending on the address and the current rate of the delivery service—is paid directly to the driver.

For products that have the option of regular ordering, in addition to one-time purchases, you can also subscribe (meaning your order will be automatically repeated and delivered to your chosen address according to your preferred schedule).

Payment Method

Payment on Nemo.am can be made in two ways: online or in cash.
Online payments are processed via the AmeriaBank and Idram payment systems. Cards supported: ARCA, Visa, and MasterCard.
Cash payments are made upon delivery in Armenian drams (AMD).

For subscription-based products, online payment is processed automatically, meaning the system charges the customer’s account according to the set schedule. In case of cash payment, the amount is paid directly at the time of delivery.

The use of cash registers is not mandatory for remote sales carried out through electronic communication or TV shopping (based on Law 17.06.16 HO-116-N).

On Nemo.am, you select the desired product, specify the delivery address, phone number, and provide additional information if necessary.
For example, you may give the driver directions on how to easily find your building. In any case, having your fixed and/or mobile phone numbers, the courier can contact you for clarifications.

Delivery Procedure

Delivery is carried out on the same day for orders placed before 18:00 (when the product is available in the store).
Orders placed after 18:00 will be delivered the next day (except in cases when the customer is informed in advance about a different delivery time).

Return or Exchange of Ordered Products

If for any reason you decide to return a purchased product, and if it has not undergone any qualitative or quantitative changes—the product appearance and consumer properties are preserved—you may return it within 14 days, presenting the receipt or invoice.
(Exception: pet food can only be returned if it has expired or does not meet quality standards.)

The same applies if you mistakenly ordered the wrong brand within the same product category and wish to replace it with your preferred one.
In such cases, you will be charged the price difference (if applicable), but no additional delivery fee will be charged.